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Neil Hershman, Owner

Neil Hershman has professional experience in corporate finance, franchising, retail and restaurant operations, commercial restaurant equipment sales, lease arbitrage, offshore manufacturing, and commercial real estate. Neil acts as the Chief Executive Officer of 16 Handles, a frozen yogurt and soft serve chain with units across the east coast. Neil directly oversees over 100 team members across 12 retail location in New York City, in addition to a corporate support staff featured below.  

Neil graduated from The George Washington University with a degree in Finance and Astrophysics. Neil began his professional career at a NYC-based asset manager specializing in structured credit, where he primarily focused on company profitability and forecast, liquid and illiquid investment valuations, and strategic M&A activity. 


Outside of the office, Neil is a commercial-rated pilot, avid mountain climber, and ultra-triathlete. 

Click HERE to view Neil's notable athletic achievements. 

Freddy Oquendo

VP of Operations 


Freddy Oquendo has been with the affiliated brands for over six years, and oversees the daily operation for all locations. His role includes managing employees and HR, inventory, product quality control, brand partnerships and LTO's, and overall customer satisfaction. 

Prior to joining NeilEats, Freddy had years of experience working in fine dining establishments and various QSR's.


Outside of the store, you can find Freddy working on his car, campling in Lake George, or traveling to find the best philly cheesesteak! 

Email Freddy

Emmanuel "Manny" Lemen

VP of Quality Control


Manny joins NeilEats as a veteran in multi-unit QSR management. He is focused on creating and implementing systems to ensure consistent customer service and product quality across all brands. 

Email Manny

Denise English

District Manager, 16 Handles


Denise has been managing various 16 Handles' locations for over 5 years, and knows how to make customers' happy! Denise is an expert in hiring and training staff for the 7 NYC locations, as well as working with store managers to exceed health standards, meet budgets, and maximize profits. 

Email Denise

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